Frequently Asked Questions
Everything you need to know about shopping with Ruti.
What is the Ruti return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Express shipping options are available at checkout if you need your pieces sooner.
How do I know which size to choose?
Each product page features a detailed size guide. Since Ruti focuses on a mix of structured and relaxed silhouettes, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What sustainable practices does Ruti follow?
We are committed to ethical manufacturing and use high-quality, long-lasting fabrics to reduce waste. We produce in small batches to ensure minimal environmental impact and maximum craftsmanship.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.